Current Processing times: 3-10 Business Days. EXTENDED DUE THE COVID-19 PANDEMIC.
We will be CLOSED DEC 31 - Jan 3
Where we ship to:
We ship to the US and Canada only.
Order Processing Times:
We strive to ship your order as soon as possible. Processing times are 3-10 business days. The later processing times being for custom items, graphic printed items, or items that stock from another warehouse.
Some items may take the max amount of processing time. This is due to either being a custom style item (Graphic, custom printed item), or being an item that is made fresh. If a soap or bath bomb does not pass our freshness guarantee, we reserve the right to remake it before sending.
We do try and get your order out as fast as possible. In the case of a larger delay it can either be to the above, or a restock delay.
Order Delays can occur. Although we do everything to ensure timely delivery of your order; delays such as holidays, backorders, out of stock items, incorrect shipping addresses, or payment issues may occur.
NOTE: When selecting shipping, priority mail does not mean expedited shipping. We do not expedite shipping; sorry! The United States Postal service mail shipments over 1 pound are all called priority mail. The 2-3 day estimates on shipping means delivery time (in transit) once USPS has the package, this is not our processing time. That is set forth by the USPS, our processing times are on top of transit times.
*** Some items may ship separate in your order
Cancelling Orders: Orders can only be cancelled within the same day of ordering. Graphic Items cannot be cancelled.
Our Shipping Carrier:
We ship via the United States Postal Service for both US and Canada shipments. We are working on adding more shipper options.
Some items may ship from another location. Your packing slip will be marked if some items are shipping separate.
- First class shipping transit times are 3-7 days once in the hands of the US Postal service
- Priority Mail shipping transit times depend on your distance from us. this could be in transit times of 1-5 days once at the US Postal service.
- Parcel Ground transit times can take 3-7 days once it is in the hands of the US Postal service
- Fedex and UPS shipment transit times can be 2-5 days once at their HUB locations.
Transit times are separate from our processing times. Please be sure to add transit times to processing times
We do not offer expedited or overnight shipping.
Our prices are based directly from the Postal Service. Shipping fees are based and calculated off of the weight of your order and where you are located in the US or Canada. In the shipping tab of checkout, it will show you the cost of shipping for your order.
We are NOT responsible for any duty fees, out of US Tax fees, or any customs fees for out of USA orders.
We are also not responsible for out of US Customs holds on packages.
Lost / Damaged / Refused Shipments:
Once packages leave our facility, they are in the hands of the US Postal Service. Any issues after we have shipped your order, is the sole responsibility of USPS.
If a package tracking says delivered, you must contact your local Post Office.
Lost packages must be claimed through USPS.
Refused shipments/ return to sender or Undeliverable shipments will not be granted a refund. Any returned packages, the customer is responsible for shipping costs to reship the items back out to you. No Exceptions.
It is the responsibility of the customer to pay for shipments going back out if they are returned to us for any reason.
A 40% fee will be charges to all refused or returned to sender shipments.
Always check your order upon receiving.
We only accept returns / exchanges for damaged or defective items. No other return will be granted
Damaged or defective item(s) claims must be sent in by sending an email with a picture of the damaged or defective item(s) to email@example.com within 2 days of delivery. All claims must have a picture attached for us to assess the item.
Damaged items will be issued an exchange or store credit only.
Customer pays for return shipping on returns. Endless Xpressions will pay for shipping to you if an exchange is being made
Refused shipments do not fall under our return policy and will not be granted a return, exchange or refund
Sign up / Starter Kits are non-refundable.
We are not responsible for incorrect ordering: ordering the wrong color, size or pattern, misspelling of any custom lettering, design choice selections by the customer.
We do not warranty wear and tear of any item.